CISR AGENCY OPERATIONS EXAM 2023-2024
ACTUAL EXAM 200 QUESTIOS AND CORECT
DETAILED ANSWERS WITH RATIONALES
(VERIFIED ANSWERS) |AGRADE
Which one of the following statements concerning non-admitted insurance companies is
correct? - ....ANSWER...Non-admitted insurance companies can only be accessed by
an excess/surplus lines broker
The Managing General Agent (or Agency) can best be described as representing: -
....ANSWER...One or more insurance companies
A process involving the transfer of risk from one insurer call the ceding (or primary)
company, to another called the reinsure - ....ANSWER...Reinsurance
Form of reinsurance in which a contract automatically establishes the terms for
reinsuring a class or classes of business. - ....ANSWER...Treaty Reinsurance
Form of reinsurance using offer and acceptance of individual risks in which, under a
contract of reinsurance, the reinsurer retains the faculty accept or reject each risk
offered by the ceding company. - ....ANSWER...Facultative reinsurance
Which is the most important component of face-to-face communication? -
....ANSWER...Body Language
The four primary communication skill areas are: - ....ANSWER...Listening, speaking,
writing, and body language
Face-to-face non-verbal communication with customers is improved with each of the
following, except: - ....ANSWER...Maintaining constant direct eye contact
Which one of the following does not normally apply regarding the use of social media in
an insurance agency? - ....ANSWER...Most agencies provide their staff with a personal
email address.
Two-way communication is best described as: - ....ANSWER...Speaking and listening
Which one of the following methods could reduce the likelihood of an errors and
omissions claim? - ....ANSWER...Using standardized letters or memos
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